MORE FAQ

We'll fix it! Let us know within 15 days of tracking say the item was delivered. We will usually ask for a photo and then we'll get you a new one ASAP if the mistake is on us.

Well we hope you find joy somewhere. 

Ah, you mean with us? 

In the rare case that happens... we will first question your sanity. No, no, we get it. We want you to love what you get. If you don't, you may return the item in its original condition within 60 days of receipt. Just let us know. If you want to exchange an item you also have 30 days to do so.

You will need to pay the shipping back to us in the case of returns or exchanges. We'll pay the shipping back to you on an exchange. 

Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide 08 Left Support with the shipment tracking number.We do not accept returns of modified products (including color changes), or custom products, or on products that are 60 x 40 or larger, if there is no defect or quality issues. We will offer exchanges on custom apparel for sizing reasons.

Damage Policy

All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.If you receive a damaged item, 08 Left will assist you in receiving a replacement or refund as quickly as possible - at no cost to you.Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.If there is minor damage to the packaging, please indicate as such when you sign for the shipment.In the unlikely event that you find your product to be damaged upon opening it please notify 08 Left Support.Please notify 08 Left Support of any damages on the product or packaging within 3 days of receipt  

No worries. If we lower the price within 30 days of your purchase let us know and we'll refund the difference.

That's not really a question but it is a exestential struggle of us all isn't it? Anyway if it's a missing diagram, send us an email and let us know what you're looking for. But that can take a long time! So if you want to be sure to get it quicker, commission us!

You can change colors and more. All of our custom options are specified here.

You can always request a proof in the notes section of the checkout and we'll send you what it looks like before shipping out your art. Keep in mind, however, that when requesting another color scheme, it will look just like that color scheme and proofs may slow down the process.  

Let us know and we'll see what we can do! We've done some crazy stuff. 

In short, we value our quality and we don't sell it unless we use it personally. We want you to value it too - to love it - and if you don't, we'll always take it back! No questions. If there is some kind of defect or shipping damage, of course we'll take care of it.

For the stuff you're just not sure you like: more details.

You may return your unused item in its original condition and packaging within 15 days of receipt. Just let us know. If you want to exchange an item you also have 15 days to do so. Yes, we've gone well past 15 days for certain reasons but please look at your stuff when it arrives. We're a small business and returning an item 90 days later is not great for us. : )

You will need to pay the shipping to return the item in the case of returns or exchanges. We'll pay the shipping back to you on an exchange.Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide 08 Left Support with the shipment tracking number.We do not accept returns of modified products (including color changes), or custom products, or on products that are 60 x 40 or larger, if there is no defect or quality issues.We will offer exchanges on custom apparel for sizing reasons/defects only.

Damage Policy

All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.If you receive a damaged item, 08 Left will assist you in receiving a replacement or refund as quickly as possible - at no cost to you.Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.If there is minor damage to the packaging, please indicate as such when you sign for the shipment.In the unlikely event that you find your product to be damaged upon opening it please notify 08 Left Support.Please notify 08 Left Support of any damages on the product or packaging within3days of receipt

We will generally ask for photos for any damaged items.

Thanks!

For real? Okay, you asked. 

PRIVACY STATEMENT

----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ryan@08left.com or mailing us at: 08 Left / Mango Ink, LLC. 4601 E Pineglen Lane, Mead, WA, 99021, United States

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@08left.com or by mail at 08 Left / Mango Ink, LLC.
[Re: Privacy Compliance Officer]
[4601 E Pineglen Lane, Mead, WA, 99021, United States]

We offer rush and standard shipping to the U.S. and Internationally. 

Standard shipping generally (COVID makes everything not very general) takes 2-5 days to arrive. Rush shipping is generally Next Day or 2 Day or, in rare circumstances 3 Day.

In order to keep our inventory as accurate (and adaptable) as possible, most of products are print on demand. (The world of aviation changes constantly in terms of frequencies, layouts, etc...) With that in mind, the following are our processing times on most items (we do carry stock on some items.)

It's not unheard of for items to ship the next day - depending in busyness and priority.)

Otherwise you can generally count on:

Poster Art Prints take 2-7 business days to process.

Fine Art, Metal, Canvas and Wood Prints take 2-4 business days to process.

Coasters take 2-4 business days to process.

Apparel takes 2-7 business days to process.

Decals take 1-3 days to process.

Luggage tags are 3-10 days to process.

Make sure cookies are enabled on your web browser. For most browsers this involves nothing more than going to your browser preferences and "enabling cookies". Here's a good resource if you're not sure if you should enable cookies.

Feel free to write info@08left.com or give us a call at 888.999.9085.