08 Left

Questions.

Everything people actually ask. If yours isn't here, write us - we answer our own email.

General

Are you good?

That's a deep question? Is anyone good? What is good and evil? 

Oh sorry, 08 Left as a website... Oh hell yeah. Because, I actually love this! For real. Love it!l As of August 2023 I'm proud to say that the reviews are an average of 4.99 after almost 10 years!. That means over 400 people decided to say something really nice. 

If I'm not proud of an item, I don't sell it. The inboxes are filled with "wow", "perfect" "my dad loves it!" and "this is the best present" and you know... 

My wife and I have been running our own businesses (Mango Ink has been almost 20 years) doing things we care about, and trying to make people happy. At the end of the day, if you're not happy, I'll do whatever I have to make sure you are, or at least don't feel like you wasted money.

So, yes. Damn good.

What's the quality like?

Like I said, I love this. As in, we love the stuff we sell. As in, I (Ryan) made this entire store so I would have the stuff I want. 

I have our artwork in our house. I wear these shirts and hoodies and long sleeves (too much). I put our drinks in our mugs and on our coasters. First. Before I sell them. I have to love the stuff soldl (if you see it disappear quietly you know why) and I insist on being proud of it as well. 

08L has been around since January 2014 and I have changed four or five of our manufacturers because we didn't like the quality of certain items. I insist on it in every thing we sell.

Insist.

So, yes, it's awesome.

If you want more information our product specs are here.

Why the name 08 Left?

Zero Eight Left is a runway designation meaning that it's the left runway facing 80 degrees. This runway exists at numerous airports including CDG in Paris, HNL, and YVR... all really important places to me. 

We could have chosen 08 Right but I'm left-handed and thus, left is cooler. 

Can I get more details on your products?

You know it! Of course. All kinds more information for you here!

How long is it going to take?

Most products ship within 1 to 5 business days (depending on the product) and then it's up to shipping and your location... Poster prints are really fast, as our socks, our signature tee, and decals. Metals take a bit longer as do other apparel items

If you're worried about holiday arrival times check this page

Note that your order may be shipped in multiple packages.

Why does stuff take long?

Quite simply, we end up printing on demand most of the art. Why? Becuase there are over 1,000 designs (for many small airports) and it changes constantly and you notice and know every change! 

So if I were to stock ORD posters (which I would because they are great sellers) you know I would order a few hundred just as a taxi way is changed and then... I'd have a bunch of useless posters. So I just create most stuff on demand - which costs a little more - but it will be accurate and allow me to be more flexible with the art. 

Shipping

Tracking says it's delivered but?

Yeah it seems to have gotten a bit worse over the past few years - but that's alright. 

If it's USPS (which it is 90% of the time) let's first wait 15 days because lots of stuff shows up in those 15 days. If you still don't have it, a new one will be sent. USPS makes me wait 30 days so I'm trying to be helpful here but it's hard sometimes.

Also here are some helpful tips that have worked for some customers in the past: 

1. Check All Around Your Home: Please thoroughly inspect areas such as under trees, bushes, gardens, and other places where the package might have been left discreetly by the delivery person.

2. Speak With Other Household Members: It's possible that someone else at your address received the package on your behalf. Please confirm with all residents or those present at the time of delivery.

3. Security Cameras: If you have security cameras installed, reviewing footage from the delivery time frame can provide clues about the package's location or the delivery person's actions.

4. Check Nearby Addresses: Sometimes packages are mistakenly delivered to a neighboring address. We recommend not only checking next door but also a few streets or blocks in your vicinity.

5. Confirm Your Address: Please double-check the shipping address provided in your order. Ensure there are no spelling errors and that no details are missing.

6. Contact Your Local Post Office: Your package was delivered through your local post office. Reach out to them and ask if they can provide additional information on the delivery, especially the coordinates from which the package was scanned as delivered. This will help verify if it was indeed delivered to your specified address.

To be honest, we need information on all of these to file a claim (which we usually don't and we usually just eat the reprint ourselves - which stinks) but all the above information is important .

Do you ship internationally?

Of course, we do. If we didn't, we don't know how we would even live The only thing to be aware of is all taxes and duties are your responsibility.

I can choose my shipping right?

Of course. You'll see all the options as you checkout. Some products come with different options so rather than explain them all here, you'll just have to checkout to see. But it's generally just standard or rush. 

I don't trust online ordering. Can I call?

You bet but the online security of this site is top notch. Promise. Send us an email with your number and we can call you.

Returns

What if something didn't print right or is damaged?

Let's fix it! Let me know within 15 days of tracking say the item was delivered. I will usually ask for a photo and then I'll get you a new one ASAP if the mistake is on me.

What about items that don't arrive on time?

There are no refunds for items that do not arrive "on time" mainly because the shippers don't even guarantee times anymore. Yeah, sad times. 

So no guarantees on any production times as well especially during the crazy holiday seasons! : )

What if I'm not happy?

Well we hope you find joy somewhere. 

Ah, you mean with 08L? 

In the rare case that happens... there will first be questions of your sanity. No, no, we get it. We want you to love what you get. If you don't, you may return the item in its original condition within 15 days of receipt. Just let us know. If you want to exchange an item you also have 15 days to do so.

You will need to pay the shipping back in the case of returns or exchanges. We'll pay the shipping back to you on an exchange. 

Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide 08 Left Support with the shipment tracking number.No returns of modified products (including color changes), or custom products, or on products that are 60 x 40 or larger, if there is no defect or quality issues. We will offer exchanges on custom apparel for sizing reasons.

Damage Policy

All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.If you receive a damaged item, 08 Left will assist you in receiving a replacement or refund as quickly as possible - at no cost to you.Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.If there is minor damage to the packaging, please indicate as such when you sign for the shipment.In the unlikely event that you find your product to be damaged upon opening it please notify 08 Left Support. Please notify 08 Left Support of any damages on the product or packaging within days of receipt  

Can I see the return policy again?

In short, I value the quality and don't sell it unless I use it personally. I want you to value it too - to love it - and if you don't, I'll always take it back! No questions. If there is some kind of defect or shipping damage, of course we'll take care of it.

For the stuff you're just not sure you like: more details.

You may return your unused item in its original condition and packaging within 15 days of receipt. Just let us know. If you want to exchange an item you also have 15 days to do so. Yes, we've gone well past 15 days for certain reasons but please look at your stuff when it arrives. We're a small business and returning an item 90 days later is not great for us. : )

You will need to pay the shipping to return the item in the case of returns or exchanges. We'll pay the shipping back to you on an exchange.Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide 08 Left Support with the shipment tracking number.We do not accept returns of modified products (including color changes), or custom products, or on products that are 60 x 40 or larger, if there is no defect or quality issues.We will offer exchanges on custom apparel for sizing reasons/defects only.

Damage Policy

All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.If you receive a damaged item, 08 Left will assist you in receiving a replacement or refund as quickly as possible - at no cost to you.Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.If there is minor damage to the packaging, please indicate as such when you sign for the shipment.In the unlikely event that you find your product to be damaged upon opening it please notify 08 Left Support.Please notify 08 Left Support of any damages on the product or packaging within3days of receipt

We will generally ask for photos for any damaged items.

Thanks!

Custom Kinda Stuff

I want something I don't see.

That's not really a question but it is a exestential struggle of us all isn't it? Anyway if it's a missing diagram, send us an email and let us know what you're looking for. But that can take a long time! So if you want to be sure to get it quicker, commission me!

Can I change colors?

You can change colors and more. All of the custom options are specified here.

How do I know you're going to get my modification right?

You can always request a proof in the notes section of the checkout and I'll send you what it looks like before shipping out your art. Keep in mind, however, that when requesting another color scheme, it will look just like that color scheme and proofs may slow down the process.  

Random

Did you know you've got some mistakes? That runway doesn't exist anymore. And stuff like that...

When Ryan got into this, he had no idea the amount of change. Yeah, we can't keep up. Unless you help us! So please never hesitate to let us know if you see a mistake. As a thank you - if you're correct and can prove it, we'll send you a $5 gift card. 

Do you ever have sales?

Not very often. Make sure you're signed up for our newsletter or follow us on Instagram to find out if we do. 

We also offer a 15% discount to any crew members - good all the time. Fill out the quick form here

I've got more questions!

Feel free to write info@08left.com or give us a call at 888.999.9085.